Refund policy

FREQUENTLY ASKED QUESTIONS

We are committed to providing excellent customer service and aim to make your experience with Heavy On God (HOG) as smooth as possible. Please review the information below before placing your order.

PROCESSING & SHIPPING

HOW LONG DOES PROCESSING TAKE?

Processing times vary depending on the product.

  • Standard in-stock items: Orders typically process and ship within 7–10 business days

  • Pre-order items (this drop only): Processing and shipping timelines are listed on the product page and at checkout

Once your order ships, you will receive a tracking number via email.

SHIPPING TIMELINES

Shipping timelines provided by carriers are estimates only and are not guaranteed. Delivery times may vary based on location and carrier conditions.

DELIVERY ISSUES

MY PACKAGE WAS RETURNED

If your package is returned to us, you will be notified via email.

  • Returned packages will be refunded minus the original shipping cost

  • If a package is returned due to extreme circumstances (such as natural disasters), we may hold the package until the carrier can safely deliver it

LOST, STOLEN, OR DAMAGED PACKAGES

If your package is lost, stolen, or damaged after shipment:

  • You must file a claim directly with the shipping carrier

  • Heavy On God is not responsible for packages once they are in the carrier’s possession

Carrier claim links:

MY ORDER IS MARKED “DELIVERED” BUT I DID NOT RECEIVE IT

If your tracking shows “delivered” but you have not received your package:

  • Contact your local post office or UPS location immediately

  • Check with neighbors or building management if applicable

Once marked delivered, responsibility lies with the carrier.

ADDRESS ISSUES

I ENTERED THE WRONG SHIPPING ADDRESS

Heavy On God will not be held liable for shipping address errors provided by the customer.

  • Please verify your address before placing your order

  • Minor corrections (apartment number, zip code) may be updated before shipment

  • Entire address changes cannot be made for fraud-prevention reasons

If the order has already shipped, the customer must contact the carrier directly.

RETURNS, EXCHANGES & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?

All sales are final.

  • We do not offer refunds, exchanges, or store credit

  • We do not accept returns due to buyer’s remorse

  • Please review product descriptions and size charts carefully before ordering

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, notify us within 7 days of delivery.

Please email info@heavyongod.com and include:

  • Order number

  • Name and email used at checkout

  • Photos clearly showing the issue

Approved issues will be resolved accordingly.

COLOR DISCLAIMER

WHAT IF THE COLOR LOOKS DIFFERENT THAN EXPECTED?

Due to differences in screen settings, lighting, and manufacturing processes:

  • Colors may vary slightly from what is shown online

  • Heavy On God does not guarantee exact color matches across devices

SIZING

ARE HEAVY ON GOD ITEMS MEN’S OR WOMEN’S SIZING?

All Heavy On God shirts, hoodies, and hats feature unisex sizing.

Please refer to the size chart before placing your order, as all sales are final.

CONTACT US

For additional questions, please contact us at:
info@heavyongod.com